Frequent questions
Frequent questions
- Eledu Home packages are shipped via USPS or UPS to the contiguous United States.
- The order preparation time is 1 to 2 business days if the item is in stock.
- The estimated delivery time is 3 to 7 business days after the shipment.
- You will receive a confirmation email once your order has been shipped.
- Ground shipping is free for orders over $49 within the contiguous United States, although some items may be excluded.
- Additional charges will apply for non-ground shipping to Alaska, Hawaii, or Puerto Rico.
- Return Period: Returns are accepted within 7 days of receiving the product.
- Return Process: Send an email to Info@eleduhome.com with your order details, the items you wish to return, and the reason for the return. The customer service team will provide you with instructions within 1-2 business days.
- Return Conditions: Products must be in saleable condition, unused, undamaged, and with the original packaging (if applicable). Sale items are not eligible for return.
- Inspection and Processing: Once the return is received, it will be inspected and processed within up to 5 business days.
- Refund: You will receive an email notification once your return has been processed and the refund has been issued.
- Order Cancellation: You can cancel an order within the first hour of placing it. Contact the customer service team via Info@eleduhome.com to request cancellation.
We accept credit card payments as well as Apple Pay and PayPal.
All of our products are handmade by Latin-American artisans. All of the materials that we use are sustainable, and include fique, iraca palm, organic pima cotton, glass, amongst others.
All of our products are handmade by Latin-American artisans.
Most of our napkins have the option to be monogrammed. Please note that monogrammed items are final sale and no returns/exchanges are allowed.
The following link includes our monogramming options:
All of our items are wrapped in our beautiful logo cloth bags which are perfectly presented as gift-wrapping.
Yes! All of our inventory is in stock at our Miami warehouse. We ship out orders within 1 to 2 business days. If you live in the Miami area we can deliver your order locally within 1-2 days, e-mail us at eleduhome@gmail.com for any questions!
Most of our profits are donated to the Edu Foundation- providing kids with the life-saving skill of swimming.